For Damaged or Broken Products:

If the product is delivered in a damaged or broken condition, please inform us immediately by calling us on WhatsApp at +8801744365138 while the delivery person is still present. You can return the product without any additional charges. Ensure the package and all accessories are returned during the process.

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For Defective Products:

If the product is defective, you must notify us within 24 hours and provide the following evidence:

1. Pictures of the front and back of the package.
2. The invoice number.
3. A clear video showing the defective product.

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If Product Quality Does Not Meet Expectations:

Since our products are sourced directly from manufacturers or suppliers across various countries, the quality is predetermined. However, if you find the quality unsatisfactory upon delivery, inform us while the delivery person is still present.

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For Incorrect or Missing Products:

In case of a discrepancy in the quantity or incorrect items being delivered, notify us while the delivery person is still present. If the delivery is delayed, once informed, we will provide a refund or replacement within 3 business days.

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If You No Longer Need the Product:

Once an order is confirmed through the website or phone, it will be considered as “final,” and returns will not be accepted under this condition.

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If the Product Color Does Not Match the Picture or Video:

If the product color differs from what was shown in the pictures or videos, please notify us within 24 hours. Our complaints department will verify your claim and arrange for a replacement or refund.